Our website is connected to Internet acquiring, and you can pay for your order by Visa or Mastercard directly on the website. After confirming the selected order, a secure window will open with the payment page of Robokassa payment service, where you need to enter your bank card details and email address for the receipt or fiscal cheque. We use the 3D Secure protocol to confirm payment. If your bank supports this protocol, you will be redirected to the bank’s server for additional identification using an SMS code. Please check with the bank that issued your bank card for information on the rules and methods of additional identification.

On the payment page, you will need to enter the card number, email address, card expiration date, and the three-digit security code (CVV2 for Visa or CVC2 for Mastercard). All the necessary data is displayed on the surface of the bank card.

CVV2/CVC2 is a three-digit security code located on the back of the card.

Next, in the same window, a page of your issuing bank will open to enter the 3-D Secure code. If you do not have static 3-D Secure configured, it will be sent to your phone number via SMS. If you haven’t received the 3-D Secure code, please contact your issuing bank.

3-D Secure is the most advanced technology for securing card payments on the internet. It allows for the unequivocal identification of the authenticity of the cardholder conducting the transaction and greatly reduces the risk of fraudulent transactions on the card.

Cases of Payment Rejection:

If your payment failed or the transaction was cancelled, check the following:

— Were the details entered correctly? Pay attention to the expiration date of your card and the card;

— Is there enough balance on your card? You can find out more about the availability of funds on your payment card by contacting the bank that issued your card;

— Is online payment enabled on your card? To learn about the capabilities available for your card, contact your issuing bank;

— Do you have enough daily limit for online payments? You can find out more about the limits of your card by contacting the issuing bank.

For inquiries regarding failed payments, please contact the customer support of the bank that issued your bank card or the support service of the website where the payment was made.

Security Guarantees

The Robokassa payment service protects and processes your bank card data according to the PCI DSS security standard. Information is transferred to the payment gateway using SSL encryption technology. Further information transfer takes place through closed banking networks that have the highest level of reliability. Robokassa does not transfer your card details to an online store or third parties. 3D Secure protocol is used for additional cardholder authentication.

If you have any questions about a payment made, you can contact the customer support service by email: info@ayala.kz

Security of Online Payments

The personal information you provide (e-mail, bank card number) is confidential and not subject to disclosure. Your bank card details are transmitted only in encrypted form and are not stored on our server.

Security of online payment processing is guaranteed by Robokassa payment service. All operations with payment cards comply with the requirements of VISA International, MasterCard Worldwide, and other payment systems. Special security technologies for card online payments are used during information transmission, and data are processed on a secure, high-tech server of the payment service.

Paying with cards is secure because:

• The authorization system guarantees that your payment card details (number, expiration date, CVV2/CVC2) will not come to the possession of fraudsters, as this data is not stored on the server in encrypted form and cannot be stolen
• The authorization system guarantees that your payment card details (number, expiration date, CVV2/CVC2) will not fall into the hands of fraudsters, as this data is not stored on the server in encrypted form and cannot be stolen.
• The buyer enters his/her payment details directly in the Robokassa authorization system, not on the website of the online store, therefore, third parties cannot have access to the payment details of the buyer’s payment card.

“AYALA Private Charity Foundation” Private Foundation

Public Offer

1.1. This Publiс Offer hereinafter referred to as the Offer is an offer of AYALA Private Charity Foundation, hereinafter referred to as the Private Foundation, represented by the President of the Foundation Aidan Tuleutayevna Suleimenova, acting in accordance with the Charter, in order to conclude a donation agreement hereinafter referred to as the Agreement with any person/entity responding to the Offer, on the terms and conditions provided for by the Offer. This Offer is a public offer in accordance with Article 395 of the Civil Code of the Republic of Kazakhstan.

1.2. The Offer shall take effect from the day following the day of its publication on the website of the Public Association at www.ayala.kz.

1.3. The Offer is for an indefinite period of time and shall be valid until the day following the day of publication about cancellation of the Offer on the website of the Private Foundation. The Private Foundation has the right to cancel the Offer at any time.

1.4. The Public Association is ready to conclude donation agreements in any other way and/or on the term other than those specified in the Offer, for which purpose any interested person is entitled to apply to the Public Association for conclusion of the respective agreement.

2. Subject of the Agreement

2.1. According to this Agreement the Donor transfers his/her own funds as a voluntary donation to the current account of the Private Foundation in any way, and the Private Foundation accepts this donation and uses it for the statutory purposes. The fact of donation transfer indicates that the donor agrees fully with the terms and conditions of this Agreement.

2.2. The Donor’s actions hereunder are recognized as a donation in accordance with Article 516 of the Civil Code of the Republic of Kazakhstan.

2.3. The Donor donates funds to the Public Foundation to the amount determined by the donor for the Foundation for provision of charitable assistance in accordance with the Foundation’s statutory goals and relevant charity programs. The donor may be provided with information about the nature and scope of necessary assistance to specific persons and about charity programs.

3. Activity of the Charity Foundation

3.1.  Collection of voluntary donations from individuals and legal entities to support programs aimed at providing hospitals and pharmacy centres with medical equipment.

3.2 Popularisation of charity activities.

3.3. The Private Foundation is not engaged in commercial activities and is not intended to make a profit.

3.4. The Private Foundation publishes information about its work and informs of the results of its work on the website www.ayala.kz.

4. Donation

4.1. A donor is an organization or individual who provides donations or other resources on a non-profit basis for the purposes of the Private Foundation.

4.2. Donor activity means provision of gratuitous assistance to the Charity Foundation.

4.3. The Donor independently determines the donation amount and contributes it by transferring the funds to the bank account of the Private Foundation using any of the payment methods specified on the website www.ayala.kz in accordance with the terms and conditions of this Agreement.

4.4. A donor can make a one-off donation through a bank using the details including an electronic payment system, by making a donation by credit card or e-money.

4.4.1. The transfer of the donation to the account of the Public Foundation, including that by sending an SMS message within the framework of the projects, testifies the donor’s full consent to the terms of this agreement.

4.4.2. If the donation transfer method chosen by the donor includes a ‘Purpose of Payment’ definition, the donor shall, at his/her discretion, specify one of the following options:

— Donation for statutory activities. Not subject to VAT;

— Donation for current programs. Not subject to VAT.

4.4.3. When transferring a donation, the Donor shall indicate his/her contacts: e-mail address and/or telephone number for correct identification of the payer.

4.4.4. The date of acceptance of the Offer and, accordingly, the date of conclusion of the Agreement is: the date when the funds from the Donor enter the current account of the Private Foundation or, as the case may be, to the Private Foundation’s account in the payment system; as well as the date of sending a short text message (SMS) or the date when the authorized representatives of the Foundation receive funds from the box(es) for collection of donations.

5. Rights and Obligations of the Parties

5.1. The Private Foundation must use the funds received from the Donor under this Agreement strictly in accordance with the current legislation of the Republic of Kazakhstan and within the scope of its statutory activities.

5.2. The donor has the right to choose the object of assistance at his/her own discretion by indicating the appropriate purpose of payment when transferring the donation. The current list of projects is published on the website www.ayala.kz  in social networking sites and mass media.

5.3. Upon receipt of an unrestricted donation, the Private Foundation independently determines its use on the basis of the approved budget items which are an integral part of its activities.

5.4. Having received a donation with specification of the name and surname of a particular person in need, the Private Foundation allocates the donation to help this project. In case the amount of donations for a particular project exceeds the amount required for assistance, the Private Foundation informs the donors by publishing respective information on the website. The Private Foundation uses the positive difference between the amount of donations received and the amount required to provide assistance for a particular project for statutory purposes (for social support and protection of citizens, implementation of international projects and programs, including charitable), based on common interests, aimed at social support and protection of citizens in accordance with Law of the Republic of Kazakhstan dated 16 January 2001 № 142-II ‘On Non-Profit Organizations’). A donor who does not agree with the change in the purpose of funding has the right to request reimbursement in writing within 14 calendar days after the publication of this information.

5.5. Donations received without specification of a particular purpose shall be used to achieve the statutory objectives of the Foundation (assistance to people with disabilities, placement in residential institutions, purchase of rehabilitation equipment, development of social and medical programs, expenses for administrative needs of the Foundation in accordance with Law of the Republic of Kazakhstan dated 16 January 2001 No. 142-II ‘On Non-Profit Organizations’).

5.6. The Donor agrees that the Private Foundation will process the personal data provided by the Donor during the voluntary donation (name, address, place of residence, e-mail address, bank details), including to third parties (on the basis of agreement with), for the purpose of this Agreement, including the following actions: collection, registration, systematization, accumulation, storage, clarification (update, change), extraction, use, transfer (distribution, provision, access), depersonalization, e-mail blocking, deletion, deletion of personal data. In all other cases, the Public Association undertakes not to disclose the Donor’s personal information to third parties without the Donor’s written consent.

The exception is the requirements for this information by public bodies authorized to request such information.

The consent to personal data processing shall be valid until the Donor revokes it in writing.

5.7. The donor shall have the right to receive information about the use of the donation. This right can be exercised as follows: at the Donor’s request the Private Foundation is ready to confirm the intended use of the donations received with appropriate accounting documents; provide the donor with information about the assistance within the framework of the current project, as well as responsible medical personnel about the results of the assistance provided in the form of an extract from the medical record.

The documents, including medical and other materials, on the basis of which decisions on targeted assistance are made, shall remain deposited in the archive of the Private Foundation.

5.8. The Foundation shall have no obligations to the Donor other than those set out in this Agreement.

6. Miscellaneous

6.1. If any disputes or disagreements arise between the Parties in connection with this Agreement, they shall be resolved, if possible, through negotiations. If it is impossible to resolve a dispute through negotiations, such disputes and disagreements may be resolved in accordance with the current legislation of the Republic of Kazakhstan in courts at the location of the Private Foundation.

7. Information about the Private Foundation

The Private Foundation is a legal entity organized and operating under the laws of the Republic of Kazakhstan.

“AYALA Private Charity Foundation” Private Foundation

BIN 070 340 015 942

Address:  Al-Farabi Ave.,77/7, н.п. 9а, Bostandykskiy district, Almaty, 050059, Republic of Kazakhstan

Tel.: 356 17 56

Current accounts with Halyk Bank of Kazakhstan JSC

KZT: KZ626010131000127937

With Halyk Bank of Kazakhstan JSC, BIC HSBKKZKX,